Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with tracking information to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


Subject to the provisions of Clause 6 above, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery date set out in the Shipment Confirmation or, if no estimated delivery date is specified, within 30 days of the date of the Acknowledgment of Receipt.

Reasons for delay could include:

  1. Customization of products;

  2. Specialized products; 3.Unforeseen circumstances; or

    1. Delivery area.

    If for any reason we cannot meet the delivery date you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Please note however that we do not deliver on Saturdays or Sundays.

    By accepting this delivery service you are accepting our delivery personnel or a representative of the Vendor into your home and we ask that you remove items or anything that can be damaged.

    Unless caused by our negligence, we will not be held responsible for anything that is not removed to safety where reasonable steps could have been taken to avoid or minimize the risk.

    Please ensure that products ordered can fit into your home, the areas for which it is intended or location for delivery. If the product(s) do not so fit, you can still accept delivery or you can return the products, but any return will be at your own cost (see further our Returns Policy).

    For the purpose of these Terms “delivery” or “delivered” shall be deemed to have occurred upon signing for receipt of the products at the agreed delivery address.


If we are unable to deliver, we will try to find a safe secure way to deliver your parcel. If we cannot find a safe and secure place, your product(s) will be returned to our depot.  We will leave a note explaining where your parcel is and how you can rearrange delivery.  If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day.  However, we might have to charge you for the storage and redelivery of the product(s). 


You receive free shipping if your order within North America & Canada. Any item with "FREE Shipping" messaging on the product detail page that is fulfilled and shipped by Pzarose is eligible and contributes to your free shipping order minimum. International (Global) orders of wholesale purchases can be shipped as Free Shipping depended on quantity size.

Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.
•  You can ship to a U.S. delivery address in the 50 states only. 
•  You can ship to APO/FPO addresses only when they have a U.S. zip code.  
•  You may find geographic shipping restrictions apply to particular products. 

Note: Some items may not be shipped to Alaska and Hawaii or other Global locations using free shipping.

If your order doesn't qualify for free shipping:
•  The order may contain ineligible items. 
•  A special handling fee may still apply. 
• An eligible item that was canceled brought the total below $200.

Note: Gift cards receive free shipping, but don't apply to the $200 minimum.


The product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in Clause 9 above), whichever event occurs later in time.

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